蓝天假日旅行社

BOOKING TERMS AND CONDITIONS 

Customers are deemed to have read, understood, and accepted the following terms and conditions. Azure Holidays Pte Ltd shall be referred to as "Company" in the terms and conditions below.  

The terms and conditions below apply for both group tour and flexi holidays booking, unless otherwise stated. 

In event of any conflict, the terms and conditions herein shall prevail. 

1. RESERVATIONS & PAYMENTS 

  1. All bookings will be on first come first served basis.  

  1. A child fare is only applicable to children below 12 years of age on the date of scheduled return to Singapore.  

  1. A surcharge will be imposed where an extra bed is required for the child or where the child occupies a room with only one adult, and our staff will be to assist you in making enquiries on the applicable surcharges. Time and Location Surcharges such as peak season charges may apply.  

  1. Full payment is required upon booking  

  1. Payment make does not constitute confirmation of the booking.  

2. CANCELLATIONS  

All Cancellations of reservation are required in writing. However, cancellation fees will apply, and it is computed based on the length of notice period given prior to the departure. Booking/Admin Fees are applicable and are non-refundable.  

  1. Ticketing 

We act as an agent for various airlines. Tickets are therefore sold according to the respective airlines' terms and conditions. 

  1. In the event of Cancellation/Amendment/Refund of a ticket sold, a service fee of $50.00* is payable in addition to the charges imposed by the respective airlines. It is also to be noted that some tickets have no refund value or cannot be cancelled/amended as per conditions set by the airlines as part of the conditions of sale. 

  1. The process of refunds (depending on the airlines) may take 6 to 12 months. 

  1. HOTEL 
    We sell hotel rooms on behalf of various hotels in Singapore & Overseas. Terms and conditions imposed by them therefore apply. In case of No-Show/Cancellation/Amendment of a booked room are chargeable. It should be noted that some hotels might not accept any cancellation/amendments of rooms book (especially during peak periods) and in such cases passengers are not entitled to any refunds. 

  1. TOURS 
    No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilized by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the tour.  

  1. CRUISES 
    Cruises are therefore sold according to the respective cruises' terms and conditions. 

  1. VISAS 
    The application status is subject to embassy approval, and not refundable 

3. CANCELLATIONS by the Company 

 Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If due to some unforeseeable circumstances the arrangement cannot be finalized and the reservation has to be cancelled, the Company will endeavour to notify the Customer at least 1 week before departure.  

The Company reserves the right to cancel any tour prior to departure date for any reason including but not limited to an insufficient number of participants. The Company may, if it so decides, recommend alternative tours.  

4. AMENDMENTS  

  1. The amendment fees as well as corresponding components are indicated at the policy of each individual tour products.  

All amendments requests must be made in writing to avoid misunderstanding are subject to availability and confirmation by the Company. 

5. TRAVEL DOCUMENTS  

You shall ensure that you have a valid international passport with a minimum 6 (six) months' validity from the date of scheduled return to Singapore and have at least 4 blank pages side by side. Prior to the scheduled departure date, you shall obtain the relevant valid visas and health certificates which may be required at the destinations of travel in the tour itinerary.  

Passengers are solely responsible for ensuring that they have all their valid travel documents (passport, Visa etc.) However cancellation charges apply should your visa is not approved. The Company will not be responsible for any expenses, reimbursement or refund of any tour fare if the passenger is deported or refused entry by Immigration Authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, and possession of unlawful items or irregularities that may cause harm/damage to person or property.  

6. TRAVEL INSURANCE 

Arrangement of travel insurance coverage is strongly recommended for trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be constructed as a carrier under a contract of carriage of a passenger and of his/her baggage and other personal belongings. The Company's staff will be please to assist you in making enquiries relating to travel insurance.  

7. COMPLAINTS AND CLAIMS  

Any complaint and or claim shall be submitted in writing within fourteen (14) days from the date of return to Singapore on the last day of the tour itinerary, for the company's investigation. No responsibility is accepted in respect of any complaint and or claim not so made.  

8. VARIATION OF CONDITIONS  

The Company reserves the right to change, amend, modify, suspend, continue, or terminate all or any part of the terms and conditions, at any time without notice.  

You will also be subjected to terms and conditions from third parties’ supplies.  

9. LIABILITY   

The Company has taken reasonable care to ensure Product Content is correct. Customers acknowledges that Product Content is made available to the Company by third party suppliers. All Product Content is prepared in good faith, but Customers acknowledges that the Company cannot check the accuracy of all information provided by third party suppliers. Customer acknowledges that Product Content is subject to amendment at any time without notice. The Company has no direct control over the third-party suppliers of Product and will not be liable if any advertised services or facilities are changed or withdrawn.   

The Company reserve the rights to refuse any bookings if the fares displayed are found to be in error or are being withdrawn by third parties.  

The Company shall not be liable for any direct or indirect losses, due to any errors/omissions in the bookings or third-parties’ failures.  

The Company liability, under whatever circumstances shall be limited only to the amount paid by the customer and shall be at the Company sole discretion.